By signing up for any of Canvass programmes, you accept the following terms & conditions:
Registration
  • To enroll, please book online at www.canvass.com.sg/bookings by providing your details. This process takes about 2 minutes. We respect your privacy and will use your information only as permitted.
  • For other bookings, contact us via email at info@canvass.com.sg or WhatsApp at +65 8522 2940. We will respond within 48 hours.
  • No registration fee is required for classes.
Payment Policy
  • Payment Terms: Payments are due within 7 days from the invoice date.
  • Additional Fees: Material or transportation fees may apply. 
  • Overseas Payments: All transfer fees are the responsibility of the payer.
  • Payment Methods:
    1. PAYNOW: Send to UEN 201428339E
    2. Bank Transfer: OCBC, Account Name: Canvass Life Pte Ltd, Account Number: 689-476596-001
  • Late Payment: A late fee of 5% per month will be added to overdue invoices. Accounts overdue by more than 14 days may face service suspension until payment is received.
  • Disputes: Report any invoice discrepancies within 3 days from the invoice date by contacting info@canvass.com.sg.
  • Currency: All invoices are in SGD.
  • Service Delivery: Services are provided as per the agreement or contract. Additional services will be billed separately.
  • Cancellation and Refunds: Cancellations must be made in advance. No refunds for completed services unless specified in the agreement.
Cancellation and Replacement classes

Regular classes and private sessions

  • Booking: At least 3 days in advance.
  • Credit Notes: Issued for cancellations made within 48 hours, valid for 3 months and transferable.
  • Late Cancellations: Notify us at least 48 hours in advance to avoid a $38 late cancellation fee. If online cancellation fails, notify us via info@canvass.com.sg or WhatsApp at +65 8522 2940.
  • Replacement Classes: Transferable to friends and family with our agreement.

Holistic Kids Camps

  • Refunds: Issued for cancellations made in writing at least 14 days before the camp start date.
  • Credit Notes: Issued for cancellations 8-14 days before the start date, valid for 3 months and transferable. Credits for canceled days in the 3-Day and 5-Day Camps are valid for 3 months and transferable.
  • No Refunds: For cancellations 7 days or less before the start date.
Withdrawal of classes
  • Notice: Provide 2 weeks’ notice for any break or withdrawal of classes.
Package Ownership
  • Usage: Packages are non-refundable, non-extendable, and cannot be shared, except for buddy share packages. If the buyer is sick or traveling for over 7 days, the package may be put on hold with supporting documentation.
  • Credits: Unused credits can be transferred to a new package purchase.
  • Expiry: Unused credits will be void after the package validity period.

PROMOTIONS

  • Eligibility: Valid when using discount codes during promotional periods.
  • Non-Transferable: Promotions are non-transferable and non-returnable.
Studio Etiquette
  • Timeliness: Arrive at least 5 minutes early; new students should arrive 15 minutes early. Enter quietly if late.
  • Cleanliness: Bring a towel and use provided sprays and wipes. No food allowed in the studio.
  • Peacefulness: Turn off phones and electronic devices. Respect the silence before and during class.
  • Respect: Follow instructions and be open to new practices.
Privacy Concerns
  • We do not rent, sell, or exchange your personal information with third parties unless required by law or with your consent.
Liability
  • Canvass Life Pte Ltd is not liable for injuries or accidents. By participating, you release Canvass Life Pte Ltd, its owners, and staff from any liability for loss, damage, injury, or death.